Nuvama Wealth Management Ltd.
IIFL Capital Services Ltd.
Motilal Oswal Investment Advisors Ltd.

Company Profile

Fusion CX Limited is an Indian customer experience (CX) and business process solutions provider established in 2004. The company delivers multichannel customer support via voice, email, chat, social media, and messaging, alongside AI data infrastructure services like data collection, annotation, image/video labeling, and robotic teleoperations. By combining human expertise with proprietary AI tools, it helps businesses automate interactions and drive operational efficiency. Through its subsidiary, Omind Technologies, it further develops AI-driven solutions for conversational AI, marketing, quality automation, and workforce management.

As of June 30, 2026, Fusion CX maintains a global presence with 40 delivery centers across 13 countries, offering multilingual support in 28 languages. It serves a client base of 208 customers, which includes 22 Fortune 1000 companies across diverse sectors such as telecom, utilities, healthcare, high-tech, travel, BFSI, and retail.

For the year/period ended (Rs. in Cr.)

For year/ period ended ( in Cr.)

*Market cap @upper band

• Global Delivery Network: Operates 40 delivery centers across 13 countries, enabling round-the-clock customer support across multiple time zones.
• AI-Driven Technology: Invests in proprietary AI tools and platforms to enhance customer engagement, automate processes and improve operational efficiency.
• Proven Acquisition Track Record: Has experience acquiring and integrating businesses to expand service offerings, customer relationships and growth opportunities.
• Diversified Industry Presence: Serves multiple industries, including telecom and utilities, healthcare, BFSI, retail, high-tech and travel.
• Customer-Centric Approach: Offers tailored, multilingual and omnichannel solutions to meet diverse customer requirements.
• Experienced Management Team: Benefits from experienced promoters, a diverse Board and management with industry knowledge, supported by a skilled workforce.

The Company FUSION CX LIMITED IPO proposes to utilise the Net Proceeds from the Issue towards the following objects:

• Repayment/prepayment, in full or in part, of certain outstanding borrowings availed by (i) Company; (ii) certain Subsidiaries (direct and certain step-down subsidiaries) (Rs. 275.70 Cr.)
• Investment in step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Pvt.Ltd., for upgrading IT tools i.e. Arya and MindVoice (Rs. 61.15 Cr.)
• Pursuing inorganic growth through unidentified acquisitions and other strategic initiatives and general corporate purposes

At the upper band of IPO Rs. 289, the stock is valued at 24.55 P/E multiple. Hence, well-informed investors subscribe for medium to long term perspective.